Cancellation policy & cancellation form

Cancellation policy & cancellation form

Consumers are entitled to a right of revocation according to the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:

1. cancellation policy

Right of withdrawal

You have the right to cancel this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

To exercise your right of withdrawal, you must contact us (

Sturfer GmbH
Sturfer.com
Lindenstraße 12
83395 Freilassing
Germany

Phone: 0049 (0) 8654/58996-0
Email: contact@sturfer.de

) by means of a clear declaration (e.g. a letter sent by post, a fax or an e-mail) about your decision to revoke this contract. You can use the enclosed sample revocation form for this purpose, but it is not mandatory. To comply with the revocation period, it is sufficient that you send the notice of exercise of the revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the deadline of 14 days.

We do not bear the cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to an examination of the condition, properties and functioning of the goods by you to an extent that is not necessary. In any case, we charge a 50% loss of value if you wish to return used items that were purchased in new condition.

Exclusion or premature expiration of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely for contracts for the delivery of sound or video recordings or computer software in sealed packaging if the seal has been removed after delivery.

General notes

(1) Avoid damage and contamination of the goods. Return the goods to us in the original packaging with all accessories and including all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.

(2) Please note that the previous note (1) are not a prerequisite for the effective exercise of the right of withdrawal.

2. revocation form

If you want to revoke the contract,
please fill out this form and send it back to

Sturfer GmbH
Lindenstraße 12
83395 Freilassing
Germany

Email: contact@sturfer.de

Cancellation form for download (PDF)

 

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)



Ordered on (*)


received on (*)



Name of the consumer(s)


Address of the consumer(s)


Signature of the consumer(s) (only in case of notification on paper)


Date

(*) please delete as applicable